Refund policy

Due to the nature of our products, all sales are final.

For hygiene and safety reasons, we are unable to accept returns or exchanges on any of our handmade soaps, bath, or body products once they have left our care.

Damaged or Incorrect Orders

If your order arrives damaged or you received the incorrect item, please contact us within 48 hours of delivery at thegracefulsoaps@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the item(s) and packaging

We will gladly work with you to resolve the issue as quickly as possible.

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

Questions?

If you have questions about a product before placing your order, feel free to reach out—we’re always happy to help you choose the right item.

Thank you for understanding and for supporting our small, handmade business